Refund & Cancellation Policy

Last Updated: May 24, 2025

1. Overview

At Sky Routes, we aim to provide a smooth and transparent booking experience. Refund and cancellation policies depend on the airline, hotel, or vacation package provider selected. Please review the specific provider’s terms and conditions prior to completing your booking.

2. Cancellation Guidelines

All cancellations must be requested via email or our support hotline at least 24 hours before your departure or check-in. We will liaise with the travel service provider on your behalf; however, refunds are not guaranteed unless explicitly permitted under the provider’s policy.

3. Refund Criteria

Refund eligibility depends on several factors, including:

Fare rules of the airline or hotel
The provider’s cancellation and refund policies
Timing of the request relative to travel/check-in date
Sky Routes service fees, which are generally non-refundable

Please note: Any third-party charges or our own service fees are non-refundable unless specifically mentioned otherwise.

4. Non-Refundable Bookings

Certain bookings, such as special promotions or last-minute deals, may be marked “Non-Refundable.” These are final and cannot be canceled or refunded under any circumstances.

5. Processing Timelines

If a refund is approved, please allow 7 to 21 business days for the amount to reflect in your original payment method. The exact timeframe depends on the policies of the respective provider and your financial institution.

6. Booking Modifications

In certain cases, rescheduling or modifying your booking may be allowed instead of a refund. Our team will gladly assist you with changes, provided they are permitted under the provider’s guidelines.

7. Disputes and Chargebacks

If you believe you’ve been incorrectly charged, please contact our support team before initiating a chargeback. Unauthorized or unjustified chargebacks may result in the suspension of your Sky Routes account and denial of future services.

8. How to Request a Cancellation or Refund

To submit a cancellation or refund request, contact our support team:
Email: info@skyroutes.online
Phone: +1 (844) 919-8643
Please include your full name and booking reference number for faster processing.